Tag Archives: customers

Design Your Community

Posted on Monday, 13 August 2012 10:57 am by

Andrew Chen reminds us this morning to design our community along with our product. This design, as design thinking teaches, should be thoughtful and iterative. The design should not be accidental. Because accidental design is what gets us a customer … Continue reading →

Posted in Customer Care, Marketing, Organization, Philosophy | Tagged , , , | Leave a comment

Fire 20%

Posted on Tuesday, 24 May 2011 8:19 am by

You need to fire 20% of: Customers Products Features Things you do every day each and every year. A lot of those things made sense last year or the year before.  And a lot of those customers may have been … Continue reading →

Posted in Leadership, Product Development, Rants | Tagged , , , , | 1 Comment