Tag Archives: PII

One Weird CRM Trick From Budget

I just updated my Budget account profile, which only took a few moments. Now, according to this email, it’s going to take Budget up to another three days to update my profile with them. I have no idea what the … Continue reading

Posted in Customer Care | Tagged , , , , ,

Best Buy Privacy Fail: The Return of Corporate Gobbledygook

Barry Judge, the EVP and CMO of Best Buy doesn’t take my privacy very seriously. I know this because of the email he sent me last evening. The liberal use of the word “we” tells me this is a committee … Continue reading

Posted in Privacy, Security | Tagged , ,

Ugly Privacy Legislation is Certain. And it’s Our Fault!

Yogi Berra once said something like “you can observe a lot just by watching.”  I recently added Ghostery (highly recommended) to see what information websites were collecting.  What I observed was shocking, shameful and something that’s so out-of-control that even … Continue reading

Posted in Data, Marketing, Privacy | Tagged , , , ,

Data Customization & Privacy: Coexisting?

Regardless of the law, 90% of legal and privacy-related issues can be solved using the following construct: If I couldn’t explain this to my grandmother, then I probably shouldn’t be doing it. I’m at a legal and privacy panel at … Continue reading

Posted in Data, Privacy, SxSW | Tagged , , ,