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Recent Posts
- Killing the Paywall Monday, 12 August 2019 7:56 am
- D-Day Thursday, 6 June 2019 9:15 am
- USPS 3685 and the State of Marketing Tuesday, 23 April 2019 7:00 am
- First Mile Problems Thursday, 18 April 2019 7:30 am
- At the End Wednesday, 6 March 2019 11:07 am
Twitter Updates
- RT @tkawaja: @profgalloway From my interview with a FB ad business ethics exec last year: “you’ve had 18 measurement errors in recent years…/ / 45 minutes ago
- RT @profgalloway: Facebook has repeatedly given incorrect data on viewership and shares. They called the issue “miscalculated metrics.” I…/ / 3 hours ago
- RT @UCPioneers: Junior Sabrina Whitehouse netted the game-winner 4:21 into overtime to lift UC field hockey to a 3-2 comeback win over Naza…/ / 7 hours ago
- Nice work @nikebasketball I guess a spine/principles and money are mutually exclusive? twitter.com/adcontrarian/s…/ / 7 hours ago
- Facebook is a despicable organization. #fraud twitter.com/profgalloway/s…/ / 8 hours ago
- RT @tomfgoodwin: Given what a loathsome destructive company Facebook is, I’m stunned there are not well funded copies of Instagram and What…/ / 8 hours ago
License
Mark Pilipczuk's blog by Mark Pilipczuk is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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Categories
Tag Archives: customer care
The Customer is Right. Usually.
Today Seth Godin clarifies Rule #1 by breaking it into two parts a. the customer is always right b. if that’s not true, it’s unlikely that this person will remain your customer. Part b reminds us that our products should never … Continue reading
Posted in Branding, Customer Care, Marketing, Product Development
Tagged cancellation, Comcast, customer care, Customer Service, Seth Godin
Coordination: A Lost Art
We all have lots of channels and methods of communicating with our customers. Usually, they only have to be consistently on message. There are instances when it helps to have your communication channels completely aligned, not only on message, but … Continue reading
Posted in Customer Care, Marketing
Tagged customer care, radio, subscription, TM
