markpilip
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Recent Posts
- You’re Probably Laundering Oligarch Bucks Monday, 16 December 2019 9:42 am
- Killing the Paywall Monday, 12 August 2019 7:56 am
- D-Day Thursday, 6 June 2019 9:15 am
- USPS 3685 and the State of Marketing Tuesday, 23 April 2019 7:00 am
- First Mile Problems Thursday, 18 April 2019 7:30 am
Twitter Updates
- @MalcolmAuld Unless they’re actually in the dilettante or moron industry. Then they’re doing just fine!/ / 14 minutes ago
- @profgalloway I don’t think having a background in tech matters. If you can successfully fog a mirror, you should b… twitter.com/i/web/status/1…/ / 1 hour ago
- I better put in for the vacation day to be there! Gonna be a blast. @LouBorrelli twitter.com/ucpioneers/sta…/ / 1 hour ago
- @AdContrarian My copy is on the way!/ / 1 hour ago
- @MalcolmAuld Maybe his shit copy was written by whatever marketing automation fantasy he was babbling about?/ / 1 hour ago
- And next decade may be a re-run as advertisers continue to shovel money to the duopoly and pitch whatever is left o… twitter.com/i/web/status/1…/ / 1 hour ago
License
Mark Pilipczuk's blog by Mark Pilipczuk is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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Categories
Tag Archives: customer care
The Customer is Right. Usually.
Today Seth Godin clarifies Rule #1 by breaking it into two parts a. the customer is always right b. if that’s not true, it’s unlikely that this person will remain your customer. Part b reminds us that our products should never … Continue reading
Posted in Branding, Customer Care, Marketing, Product Development
Tagged cancellation, Comcast, customer care, Customer Service, Seth Godin
Coordination: A Lost Art
We all have lots of channels and methods of communicating with our customers. Usually, they only have to be consistently on message. There are instances when it helps to have your communication channels completely aligned, not only on message, but … Continue reading
Posted in Customer Care, Marketing
Tagged customer care, radio, subscription, TM
