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Recent Posts
- Chumbox Your Users While Taboolaing Your Brand Equity Monday, 1 June 2020 11:59 am
- You’re Probably Laundering Oligarch Bucks Monday, 16 December 2019 9:42 am
- Killing the Paywall Monday, 12 August 2019 7:56 am
- D-Day Thursday, 6 June 2019 9:15 am
- USPS 3685 and the State of Marketing Tuesday, 23 April 2019 7:00 am
Twitter Updates
- @acfou And it looks like the rate of increase is hockey-sticking away from human growth/ / 6 hours ago
- Old @uticacollege pennant up at Howard’s Pub Ocracoke Island, dating from when we were UC of SU. https://t.co/DtN2wkqDd2/ / 6 hours ago
- Excellent article. Dr. Fou reminds us that human audiences grow slowly and gradually in reality. The fake shit you… twitter.com/i/web/status/1…/ / 7 hours ago
- Heuristic: If job applicant went to @Harvard it means daddy has more money than brains. Move on to the next applica… twitter.com/i/web/status/1…/ / 1 day ago
- Zuck and @sherylsandberg are enemies of democracy. #facebookSucks #DeleteFacebook #RICO twitter.com/_ReaalAmerican…/ / 1 day ago
- @foolomon @Fender Haha. Just bought another custom shop Strat while on the beach. Seafoam Green, fittingly./ / 1 day ago
License
Mark Pilipczuk's blog by Mark Pilipczuk is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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Categories
Tag Archives: customer care
The Customer is Right. Usually.
Today Seth Godin clarifies Rule #1 by breaking it into two parts a. the customer is always right b. if that’s not true, it’s unlikely that this person will remain your customer. Part b reminds us that our products should never … Continue reading
Posted in Branding, Customer Care, Marketing, Product Development
Tagged cancellation, Comcast, customer care, Customer Service, Seth Godin
Coordination: A Lost Art
We all have lots of channels and methods of communicating with our customers. Usually, they only have to be consistently on message. There are instances when it helps to have your communication channels completely aligned, not only on message, but … Continue reading
Posted in Customer Care, Marketing
Tagged customer care, radio, subscription, TM
