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Recent Posts
- D-Day Thursday, 6 June 2019 9:15 am
- USPS 3685 and the State of Marketing Tuesday, 23 April 2019 7:00 am
- First Mile Problems Thursday, 18 April 2019 7:30 am
- At the End Wednesday, 6 March 2019 11:07 am
- Buy direct Sunday, 10 February 2019 1:14 pm
Twitter Updates
- RT @DraytonBird: I hate the word "gifting". What's wrong with "giving". A nasty practice - turning nouns into verbs/ / 3 hours ago
- RT @Dr_Draper: Peak marketing nonsense. twitter.com/adage/status/1…/ / 3 hours ago
- RT @dennyhatch: HOW TO CREATE A BREAKTHROUGH DIRECT MAIL PACKAGE: PART II A Full-dress Direct Mail Packages Is a Sales Team https://t.co/aZ…/ / 3 hours ago
- Ever understood this. Want to know what you’ll look like in 20-30-40 years? Live life. Live it hard. Live it well.… twitter.com/i/web/status/1…/ / 16 hours ago
- RT @curiousoctopus: I’m in awe of the interactive piece @nytimes just published on the Nôtre Dame fire. It is a masterful example of how de…/ / 16 hours ago
- Oh man. To be in front of that blast! Haven’t seen Joe in a few years. Need to get to a show. twitter.com/jbonamassa/sta…/ / 16 hours ago
License
Mark Pilipczuk's blog by Mark Pilipczuk is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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Categories
Tag Archives: customer care
The Customer is Right. Usually.
Today Seth Godin clarifies Rule #1 by breaking it into two parts a. the customer is always right b. if that’s not true, it’s unlikely that this person will remain your customer. Part b reminds us that our products should never … Continue reading
Posted in Branding, Customer Care, Marketing, Product Development
Tagged cancellation, Comcast, customer care, Customer Service, Seth Godin
Coordination: A Lost Art
We all have lots of channels and methods of communicating with our customers. Usually, they only have to be consistently on message. There are instances when it helps to have your communication channels completely aligned, not only on message, but … Continue reading
Posted in Customer Care, Marketing
Tagged customer care, radio, subscription, TM
