markpilip
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Recent Posts
- You’re Probably Laundering Oligarch Bucks Monday, 16 December 2019 9:42 am
- Killing the Paywall Monday, 12 August 2019 7:56 am
- D-Day Thursday, 6 June 2019 9:15 am
- USPS 3685 and the State of Marketing Tuesday, 23 April 2019 7:00 am
- First Mile Problems Thursday, 18 April 2019 7:30 am
Twitter Updates
- @acfou @WeAreConfiant @CleanCreative @GeoEdgePro Yeah I’m seeing a lot more ads from the likes of @DrGundry and eve… twitter.com/i/web/status/1…/ / 1 hour ago
- Lots of good information here from our Provost, Pioneers. If you’re not on, please look for a replay. twitter.com/uticacollege/s…/ / 6 hours ago
- RT @tomfgoodwin: Stop dicking around with your logos & do something more helpful, paying staff maybe be a nice start? Use your locations to…/ / 8 hours ago
- The good @dmarti nails it. Why in the world—aside from #Monopoly—should your local plumber or restaurant ship 60% o… twitter.com/i/web/status/1…/ / 8 hours ago
- A lot of the brand babblers have no idea of, nor experience with, all aspects of the marketing mix. Heuristic: A se… twitter.com/i/web/status/1…/ / 8 hours ago
- RT @vinny_rinaldi3: Leadership starts at the top with @uticagh. Everyone who enters the program a kid leaves with a lifelong perspective th…/ / 13 hours ago
License
Mark Pilipczuk's blog by Mark Pilipczuk is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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Categories
Tag Archives: customer care
The Customer is Right. Usually.
Today Seth Godin clarifies Rule #1 by breaking it into two parts a. the customer is always right b. if that’s not true, it’s unlikely that this person will remain your customer. Part b reminds us that our products should never … Continue reading
Posted in Branding, Customer Care, Marketing, Product Development
Tagged cancellation, Comcast, customer care, Customer Service, Seth Godin
Coordination: A Lost Art
We all have lots of channels and methods of communicating with our customers. Usually, they only have to be consistently on message. There are instances when it helps to have your communication channels completely aligned, not only on message, but … Continue reading
Posted in Customer Care, Marketing
Tagged customer care, radio, subscription, TM
