Tag Archives: Customer Service

Nitrocellulose lacquer: the smell of customer service?

Posted on Tuesday, 23 June 2015 10:16 am by

If you want to experience outstanding customer service in action, I suggest you visit Wildwood Guitars in Louisville, CO. I took a detour yesterday to visit the famous guitar emporium on a trip to Aspen and was greeted by Senior … Continue reading →

Posted in Branding, Customer Care, Guitar, Marketing, Travel | Tagged , , , , , ,

The Customer is Right. Usually.

Posted on Wednesday, 16 July 2014 7:26 am by

Today Seth Godin clarifies Rule #1 by breaking it into two parts a. the customer is always right b. if that’s not true, it’s unlikely that this person will remain your customer. Part b reminds us that our products should never … Continue reading →

Posted in Branding, Customer Care, Marketing, Product Development | Tagged , , , ,

That Was Quick

Posted on Monday, 2 January 2012 10:43 am by

Verizon wised up to the errors of their $2 fee even faster than I thought.  Within hours of my last post on the topic, they changed their mind. It makes me think they really were using The Real Housewives philosophy of … Continue reading →

Posted in Communications, Predictions | Tagged , , ,

Verizon Faceplants on $2 Fee

Posted on Friday, 30 December 2011 9:13 am by

I was puzzled by Verizon’s attempt to sneak in a $2 “convenience fee” for customers who pay online or via phone.  Sure, it’s the end of the year and folks are distracted by the holidays, vacations and getting ready for … Continue reading →

Posted in Communications, Customer Care, Predictions | Tagged , , , | 1 Comment