Tag Archives: travel

Nitrocellulose lacquer: the smell of customer service?

If you want to experience outstanding customer service in action, I suggest you visit Wildwood Guitars in Louisville, CO. I took a detour yesterday to visit the famous guitar emporium on a trip to Aspen and was greeted by Senior … Continue reading

Posted in Branding, Customer Care, Guitar, Marketing, Travel | Tagged , , , , , , | Leave a comment

Irrationality and Flight Change Decisions

As I write this, I’m relaxing while sitting in a nice NASCAR-themed restaurant in the Charlotte airport having a beer, catching up on email and listening to “Gimme Shelter” by the Rolling Stones. Fifteen minutes ago the outcome could have … Continue reading

Posted in Behavioral economics | Tagged , , , | Leave a comment

The Lazy Train (IAD)

Riding the new Aerotrain at Dulles airport right now and noticed an incredibly dumb communication oversight. Rather than have the announcements for the gates recorded in a nice human voice, the train builders elected to use a robot voice. It … Continue reading

Posted in Marketing, Rants, Travel | Tagged , , | Leave a comment

A Fear Industry Fail

When you build an industry based on compliance and FUD, is it any wonder that success in that business is hard to come by? It seems as though the TSA rules on what you can bring on board are clear. … Continue reading

Posted in Travel | Tagged , , | Leave a comment

Getting Ready for SxSW

I’m getting ready to head off to Austin for SxSW 2011.  I’ll be in town around 9 pm on Sunday night through Thursday.  Stop by to see me at the Neustar stand.  Or give me a ring on my cell phone … Continue reading

Posted in Update | Tagged , , | Leave a comment