Tag Archives: travel

Nitrocellulose lacquer: the smell of customer service?

Posted on Tuesday, 23 June 2015 10:16 am by

If you want to experience outstanding customer service in action, I suggest you visit Wildwood Guitars in Louisville, CO. I took a detour yesterday to visit the famous guitar emporium on a trip to Aspen and was greeted by Senior … Continue reading →

Posted in Branding, Customer Care, Guitar, Marketing, Travel | Tagged , , , , , ,

Irrationality and Flight Change Decisions

Posted on Tuesday, 11 June 2013 4:33 pm by

As I write this, I’m relaxing while sitting in a nice NASCAR-themed restaurant in the Charlotte airport having a beer, catching up on email and listening to “Gimme Shelter” by the Rolling Stones. Fifteen minutes ago the outcome could have … Continue reading →

Posted in Behavioral economics | Tagged , , ,

The Lazy Train (IAD)

Posted on Saturday, 7 May 2011 8:02 am by

Riding the new Aerotrain at Dulles airport right now and noticed an incredibly dumb communication oversight. Rather than have the announcements for the gates recorded in a nice human voice, the train builders elected to use a robot voice. It … Continue reading →

Posted in Marketing, Rants, Travel | Tagged , ,

A Fear Industry Fail

Posted on Sunday, 13 March 2011 5:22 pm by

When you build an industry based on compliance and FUD, is it any wonder that success in that business is hard to come by? It seems as though the TSA rules on what you can bring on board are clear. … Continue reading →

Posted in Travel | Tagged , ,

Getting Ready for SxSW

Posted on Saturday, 12 March 2011 8:42 pm by

I’m getting ready to head off to Austin for SxSW 2011.  I’ll be in town around 9 pm on Sunday night through Thursday.  Stop by to see me at the Neustar stand.  Or give me a ring on my cell phone … Continue reading →

Posted in Update | Tagged , ,