- Your Target Audience Just Got Bigger Thursday, 26 January 2023 9:05 am
- Sometimes Friday, 15 April 2022 7:58 am
- Who Pulled the Names? Friday, 4 December 2020 8:45 am
- Creating a Narrative… Thursday, 12 November 2020 7:45 am
- What are Your Principles? Wednesday, 19 August 2020 7:56 am
- RT @ZelenskyyUa: Expelling the occupier, clearing our land of traces of the evil state, punishing terrorists are our tasks that we will ful…/ / 1 day ago
- @PaulJawin A few less genocidal orcs. Nice work. Смерть окупантам./ / 1 day ago
- RT @nntaleb: Venture capitalists had the reputation of ill dressed people who helped progress. They will go down in history as ill dressed…/ / 1 day ago
- RT @UticaWIH: Congratulations to our 2 AHCA All-Americans! #6 Erica Sloan -All American First Team⭐️ #32 Angels Hawthorne -All American…/ / 2 days ago
- RT @UCHCHockey: NEWS - Erica Sloan and Angela Hawthorne of @UCPioneers @UCWIH and Julia Holmes of @NazAthletics @NazarethWhockey Named 2022…/ / 3 days ago
- RT @UCPioneers: Lucky number 7 🍀 Game 1: Conte tosses a gem, going the distance with just one run allowed! Game 2: LP goes yard to help p…/ / 3 days ago
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Tag Archives: travel
Nitrocellulose lacquer: the smell of customer service?
If you want to experience outstanding customer service in action, I suggest you visit Wildwood Guitars in Louisville, CO. I took a detour yesterday to visit the famous guitar emporium on a trip to Aspen and was greeted by Senior … Continue reading
Posted in Branding, Customer Care, Guitar, Marketing, Travel Tagged branding, Colorado, Customer Service, experience, guitar, travel, wildwood guitars Comments Off on Nitrocellulose lacquer: the smell of customer service?
Irrationality and Flight Change Decisions
As I write this, I’m relaxing while sitting in a nice NASCAR-themed restaurant in the Charlotte airport having a beer, catching up on email and listening to “Gimme Shelter” by the Rolling Stones. Fifteen minutes ago the outcome could have … Continue reading
Posted in Behavioral economics Tagged behavioral economics, charlotte, decision making, travel Comments Off on Irrationality and Flight Change Decisions
The Lazy Train (IAD)
Riding the new Aerotrain at Dulles airport right now and noticed an incredibly dumb communication oversight. Rather than have the announcements for the gates recorded in a nice human voice, the train builders elected to use a robot voice. It … Continue reading
Posted in Marketing, Rants, Travel Tagged communication, Innovation, travel Comments Off on The Lazy Train (IAD)
A Fear Industry Fail
When you build an industry based on compliance and FUD, is it any wonder that success in that business is hard to come by? It seems as though the TSA rules on what you can bring on board are clear. … Continue reading
Getting Ready for SxSW
I’m getting ready to head off to Austin for SxSW 2011. I’ll be in town around 9 pm on Sunday night through Thursday. Stop by to see me at the Neustar stand. Or give me a ring on my cell phone … Continue reading
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