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Recent Posts
- Who Pulled the Names? Friday, 4 December 2020 8:45 am
- Creating a Narrative… Thursday, 12 November 2020 7:45 am
- What are Your Principles? Wednesday, 19 August 2020 7:56 am
- Know and Value Your Customer: A Forgotten Rule Friday, 24 July 2020 7:52 am
- Chumbox Your Users While Taboolaing Your Brand Equity Monday, 1 June 2020 11:59 am
Twitter Updates
- RT @NHLBruins: 👏 👏 👏 #ThankYouZee https://t.co/2Fp2RhSxlp/ / 6 hours ago
- Number one question ***IF*** you ever interview a former @Facebook employee: What were you thinking? twitter.com/vickerysec/sta…/ / 6 hours ago
- RT @JCPHankins: I just don't get it. There is so much of this rubbish out there. https://t.co/EitRN5nV4R/ / 7 hours ago
- @morganhousel @profgalloway Used to just be called “thinking” but that term is certainly more likely to be used to… twitter.com/i/web/status/1…/ / 7 hours ago
- RT @Dr_Draper: Brutal and brilliant./ / 7 hours ago
- A hundred thousand times yes. Required reading from @markritson twitter.com/markritson/sta…/ / 7 hours ago
License
Mark Pilipczuk's blog by Mark Pilipczuk is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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Categories
Tag Archives: Seth Godin
The Customer is Right. Usually.
Today Seth Godin clarifies Rule #1 by breaking it into two parts a. the customer is always right b. if that’s not true, it’s unlikely that this person will remain your customer. Part b reminds us that our products should never … Continue reading
Posted in Branding, Customer Care, Marketing, Product Development
Tagged cancellation, Comcast, customer care, Customer Service, Seth Godin
Comments Off on The Customer is Right. Usually.
Price-Driven Corporate Brutality?
The quest for the bottom line leads to brutality, says Seth Godin in today’s blog post. The race to the bottom, driven by price, causes people within companies to treat others with disregard of the Golden Rule. Outsourcing, treating customers … Continue reading
Posted in Customer Care, Leadership, Organization, Sales
Tagged contempt, leadership skills, Pricing, sales, Seth Godin
1 Comment
