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Recent Posts
- Creating a Narrative… Thursday, 12 November 2020 7:45 am
- What are Your Principles? Wednesday, 19 August 2020 7:56 am
- Know and Value Your Customer: A Forgotten Rule Friday, 24 July 2020 7:52 am
- Chumbox Your Users While Taboolaing Your Brand Equity Monday, 1 June 2020 11:59 am
- You’re Probably Laundering Oligarch Bucks Monday, 16 December 2019 9:42 am
Twitter Updates
- RT @jason_kint: outstanding. And timely as I believe the cease and desist sent by Facebook to NYU cybersecurity researchers for scraping po…/ / 7 hours ago
- @ScottWAtlas @realDonaldTrump You should lose your medical license, you quack./ / 8 hours ago
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- @samueljscott A lot of this is due to lack of training. Many of our marketers are untrained in their discipline, an… twitter.com/i/web/status/1…/ / 8 hours ago
- Agree. The best—in retrospect—classes were the ones in which I killed myself to eek out a B, while interfering heav… twitter.com/i/web/status/1…/ / 19 hours ago
- RT @YesThatMGibson: @BoldBebo Fuck programmatic and social advertising in 2020. Ugh. I don't know if you're familiar, but @acfou has some…/ / 19 hours ago
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Mark Pilipczuk's blog by Mark Pilipczuk is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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Categories
Tag Archives: Seth Godin
The Customer is Right. Usually.
Today Seth Godin clarifies Rule #1 by breaking it into two parts a. the customer is always right b. if that’s not true, it’s unlikely that this person will remain your customer. Part b reminds us that our products should never … Continue reading
Posted in Branding, Customer Care, Marketing, Product Development
Tagged cancellation, Comcast, customer care, Customer Service, Seth Godin
Price-Driven Corporate Brutality?
The quest for the bottom line leads to brutality, says Seth Godin in today’s blog post. The race to the bottom, driven by price, causes people within companies to treat others with disregard of the Golden Rule. Outsourcing, treating customers … Continue reading
Posted in Customer Care, Leadership, Organization, Sales
Tagged contempt, leadership skills, Pricing, sales, Seth Godin
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