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Recent Posts
- What are Your Principles? Wednesday, 19 August 2020 7:56 am
- Know and Value Your Customer: A Forgotten Rule Friday, 24 July 2020 7:52 am
- Chumbox Your Users While Taboolaing Your Brand Equity Monday, 1 June 2020 11:59 am
- You’re Probably Laundering Oligarch Bucks Monday, 16 December 2019 9:42 am
- Killing the Paywall Monday, 12 August 2019 7:56 am
Twitter Updates
- RT @fivehundredaire: @RebeccaKKatz @AnandWrites This worked for me: howtogeek.com/363097/how-to-…/ / 4 hours ago
- I’ve said it over and over: Facebook execs knew of their phony numbers and participated in a scheme to defraud adve… twitter.com/i/web/status/1…/ / 5 hours ago
- RT @acfou: I agree forbes.com/sites/augustin… "A family drinks 4 quarts of milk weekly. No amount of milk advertising is going to get them t…/ / 5 hours ago
- RT @ehdecker: "While 75% of WPP employees are under 40, 24% of doctors and 26% of lawyers are. Apparently experience and maturity are value…/ / 5 hours ago
- RT @acfou: "More is not always better. More crap just means more crap." forbes.com/sites/augustin…/ / 5 hours ago
- RT @816nyc: Publishing, advertising, media, so many industries built on the wisdom of those who have lived through decades... in the Zucker…/ / 17 hours ago
License
Mark Pilipczuk's blog by Mark Pilipczuk is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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Categories
Tag Archives: Seth Godin
The Customer is Right. Usually.
Today Seth Godin clarifies Rule #1 by breaking it into two parts a. the customer is always right b. if that’s not true, it’s unlikely that this person will remain your customer. Part b reminds us that our products should never … Continue reading
Posted in Branding, Customer Care, Marketing, Product Development
Tagged cancellation, Comcast, customer care, Customer Service, Seth Godin
Price-Driven Corporate Brutality?
The quest for the bottom line leads to brutality, says Seth Godin in today’s blog post. The race to the bottom, driven by price, causes people within companies to treat others with disregard of the Golden Rule. Outsourcing, treating customers … Continue reading
Posted in Customer Care, Leadership, Organization, Sales
Tagged contempt, leadership skills, Pricing, sales, Seth Godin
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