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Recent Posts
- D-Day Thursday, 6 June 2019 9:15 am
- USPS 3685 and the State of Marketing Tuesday, 23 April 2019 7:00 am
- First Mile Problems Thursday, 18 April 2019 7:30 am
- At the End Wednesday, 6 March 2019 11:07 am
- Buy direct Sunday, 10 February 2019 1:14 pm
Twitter Updates
- RT @OlgaSinnreich: Person: What do you do? Me: Marketing. Person: What type of marketing? Me: ... #offensive/ / 11 hours ago
- RT @AlanArchibald51: Does Facebook consider itself to be the highest authority - Zuckerburg refuses to answer questions from multiple democ…/ / 11 hours ago
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- RT @DCNorg: Big tech behemoths face grilling from US lawmakers as hearings kick off | A Senate banking committee will question Facebook on…/ / 11 hours ago
- They’re like cockroaches. A little light and they scatter. Or you can just step on them. #InfluencerMarketing… twitter.com/i/web/status/1…/ / 11 hours ago
License
Mark Pilipczuk's blog by Mark Pilipczuk is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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Categories
Tag Archives: Seth Godin
The Customer is Right. Usually.
Today Seth Godin clarifies Rule #1 by breaking it into two parts a. the customer is always right b. if that’s not true, it’s unlikely that this person will remain your customer. Part b reminds us that our products should never … Continue reading
Posted in Branding, Customer Care, Marketing, Product Development
Tagged cancellation, Comcast, customer care, Customer Service, Seth Godin
Price-Driven Corporate Brutality?
The quest for the bottom line leads to brutality, says Seth Godin in today’s blog post. The race to the bottom, driven by price, causes people within companies to treat others with disregard of the Golden Rule. Outsourcing, treating customers … Continue reading
Posted in Customer Care, Leadership, Organization, Sales
Tagged contempt, leadership skills, Pricing, sales, Seth Godin
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