Daily Archives: Friday, 30 December 2011 4:43 pm

Graduate School: Where CEOs Become Stupid?

Good post from David Pogue on December 15th about what he learned while teaching a course at Columbia Business School.  He was amazed at the complete lack of business understanding by the so-called best and brightest at Columbia’s B-school, one … Continue reading

Posted in Career, Leadership, Organization, Philosophy | Tagged , , ,

Verizon Faceplants on $2 Fee

I was puzzled by Verizon’s attempt to sneak in a $2 “convenience fee” for customers who pay online or via phone.  Sure, it’s the end of the year and folks are distracted by the holidays, vacations and getting ready for … Continue reading

Posted in Communications, Customer Care, Predictions | Tagged , , , | 1 Comment