Who Are You?

Being self aware is good for us as leaders, and it’s good for us collectively as corporations. Not every company is a Silicon Valley startup. Nor does every company have a patent wall that can deflect competition.

Yet many companies want to be something they’re not.  GM, for example, forgot they were a manufacturer of automobiles and decided to become a finance company that just happened to make cars. Many hospitals decided that serving the public in local communities was too mundane and built systems to collect more medicare funding and purchase medical supplies more effectively.

It’s refreshing when a company is not only self aware, but announces it to the world.  Hong Kong Broadband Network, a subsidiary of City Telecom (HK) Limited, understands what they are. HKBN isn’t a leader in providing innovative communications. It’s a provider of Big Fat Dumb Pipes.

It’s not Silicon Valley. It’s a regulated business, but one that understands what it is they do. They provide fast service so their customers can do interesting things with their connections.

Does being self aware work? By one measure, certainly.  Return on Equity was 17.5% for the 12 months ended August 31st, 2011. I’ll leave you to compare it to other more “complicated” regulated communications companies yourself. Here’s one.

Takeaway. Strong financial performance isn’t just about deciding who you want to be. Understand who you are as a corporation first and try embracing that before going off on tangents.

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Not Offensive, Just Stupid

Congratulations to the Giants for their Super Bowl win yesterday. I was also glad to enjoy an entertaining game that kept me interested until the last play.

Less entertaining were the GoDaddy ads.  They’ve been a one-trick pony for years in their advertising, setting the bar for tasteless and idiotic advertising. I don’t find the advertising offensive, because it takes an awful lot to offend me.  (Now Madonna lip-synching during her show? That I find troubling…)_

I have to wonder–how many domains are purchased by 13 year old boys? Or 40-something basement-dwelling man/children? Who is GoDaddy targeting with these ads? And do they buy enough domains to make it worthwhile? Or are these ads simply the fantasies of elephant-butchering CEO Bob Parsons?

GoDaddy can do better.

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Improve Your Super Bowl Ads

When I watch ads during the Super Bowl Big Game, I usually find myself muttering “call to action, call to action” to the point that my wife starts putting away the sharp objects.  The amount of air time that’s wasted without clear benefits or calls to action is a sin, particularly to a direct response guy like me.

I now watch the games with my iPad in hand so I can try things out on websites in real time or see the comments on the ads on Twitter and Facebook. I’m not alone and it’s something that’s really powerful–the combination of mass media advertising with quantitative direct response marketing.  Watch the ad, buy the thing. Beautiful!

I just wrote a quick post about four technology solutions to improve your advertisements when you’re thinking about wasting your money making a fine media buy on the Big Game.

Full disclosure: I wrote the original blog post for Neustar‘s corporate site and I am employed by Neustar.

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Building Your Brand with Top Level Domains

Do you have a strong brand name? Wouldn’t you like to own the letters to the “right of the dot?” I think it’s a really good idea to consider it. ICANN recently opened the window for new top level domains–for geographies, interest groups and now, brands.

Neustar is working on securing the rights to .neustar now and I’ve started to write about the process on Neustar’s corporate blog. More to come on our experience there.

Full disclosure: I work for Neustar.

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Apple’s War Chest

Chunka Mui provides his reasons for Apple to say no to using some of its $100 billion cash as a one-time dividend for shareholders. As a shareholder myself and one that’s been handsomely rewarded by Apple’s focus on the experience, I agree.

He gives six reasons why Apple shouldn’t declare a special or ongoing dividend. There are two in particular that I agree with.

  1. Apple’s “closed” ecosystem has lost in the past. I don’t agree necessarily that the Apple experience is closed, but the point is that they have had the lead in personal computing in the past and lost that to Wintel. Apple has the lead in tablet computing, but with the amount of focus on that market, Apple will have to invest heavily to keep delivering the user experience that will maintain that lead.
  2. The telecommunications link. Every time Apple has put themselves in direct contact with the end user and controlled the experience, they win. Apple retail stores (which I was an early nay-sayer about, for full disclosure), iTunes, the App store and more are all examples of how Apple provides a superior and preferred experience. Now, with content continuing the move to the cloud, Apple’s devices and services are reached through communication networks that they don’t control. And by “control” I mean the experience–the speeds, quality of service, pricing, user interface. Apple will have to do something about that. Further, I think their main competition in this area is Google which has the same requirement of controlling the experience at the network level.  And they’ve got lots of cash too.

Taken together, I believe Apple is going to have to pour more into R&D in maintaining their lead in tablets. Apple will eventually do something about the communications link and will get more control over that experience. Building out a direct-to-end user telecommunications link is going to be the real consumer of dollars.

Will Apple eventually own a communications network of some kind? Or at least “control” the experience? I believe that’s one of the challenges they’ll need the $100 billion for. I don’t have a clear idea of exactly what that will mean for them or the current telecommunications companies. I do believe that Apple will do something in the next couple of years. I believe they must.

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New CEO Uses Corporate Jargon. Stock Falls.

Research in Motion Ltd. (RIM) just replaced co-CEOs Jim Balsillie and Mike Lazaridis with Thorsten Heins.  I have no idea how well Mr. Heins will do as RIMs CEO, nor have I spent any time exploring his background.

But I watched the video (below) and saw that Mr. Heins has perfected his MBA platitudes and corporate jargon.  It’s incredible that the RIM corporate communications team saw fit to put over seven full minutes of jargon on You Tube.  Some samples:

“If we continue doing well what we’re doing, I see no problems with us being in the top three players worldwide in the next years in wireless.”

Top three?

“What I’m really good at is inspiring teams.”

I don’t think this video is a barn burner.

“Just be bold, get on it and be proud of what we will achieve.”

Wow.

Takeaways.  If your new CEO isn’t a scintillating speaker, don’t put him or her on YouTube without extensive media training.  Don’t let them speak in jargon and platitudes.  Find the one key message they need to get across and spend the first month hammering that theme home.

RIM’s stock? Down almost 7% right out of the gate and the new announcement getting a lot of scorn right now.

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Apple Wins CES

I didn’t go to CES this year and, with any luck, I never will. I think it’s easier to follow the flow of news from outside Las Vegas by watching my RSS feed, Twitter and other social media channels. While others are queuing in lines for taxis, the images of the latest and greatest products are filtered and commented upon and fed back to me at my desk.

This year’s winner–and I differ from AmEx’s take–is Apple. Everything I saw coming out of CES 2012 looked like sort of like a MacBook Air, except slightly less polished. And the names.  I mean, the Portege Z835-P330? Can somebody buy those guys a vowel and pry the numerical keys off their keypads?

 

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Agile Aspirations for 2012 Inspired by Simon Sinek

A recent post from Peter Saddington on Agile Scout brought Simon Sinek to top of mind, once again.  This is an inspiring way to start 2012 and worth a view.  Simon’s famous quote is worth republishing here:

“The goal is not to do business with everybody who needs what you have. The goal is to do business with people who believe what you believe.”

I will add a personal aspiration for 2012 that you might consider:

The goal is not spend your precious attention with everybody who wants to consume it.  The goal to devote your attention to those who share your beliefs and, together, accomplish great things.

http://video.ted.com/assets/player/swf/EmbedPlayer.swf

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#blackoutsopa

SOPA is a lousy bill that hurts innovation, stifles creativity and allows corporations to place roadblocks in the way of the free exchange of information and ideas.  Stop SOPA.

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Top Posts of 2011

Happy New Year!  I’m glad that you’re reading this and that you, and others, have taken the time to visit and comment on some of my posts.

I started this site in March 2011, just before I went to SxSW for the first time. The month with the heaviest traffic was May and the day with the most visits was June 6th, driven by my annual D-Day post.

The top three posts of the year were:

  1. Your Meetings Suck (And So Do Mine) which also received the most comments.
  2. Small Business? Now NOT to Stay Small… which was a review of Marsha Collier’s The Ultimate Online Customer Service Guide..
  3. Utica: City With a Warm Heart which featured a link to an NPR program about Utica’s welcoming attitude toward refugees.

I’m looking forward to a great 2012 and hope that you’ll continue to follow this blog.

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