Category Archives: Organization

Price-Driven Corporate Brutality?

The quest for the bottom line leads to brutality, says Seth Godin in today’s blog post. The race to the bottom, driven by price, causes people within companies to treat others with disregard of the Golden Rule. Outsourcing, treating customers … Continue reading

Posted in Customer Care, Leadership, Organization, Sales | Tagged , , , , | 1 Comment

Innovate Creatively or Die, New York Times

I love the New York Times. I learned how to read newspapers in school, with the Times as the teaching vehicle. What I recall learning: It contains “All the News That’s Fit to Print” The Times always gets the facts … Continue reading

Posted in Analysis, Branding, Marketing, Media, Organization, Strategy | Tagged , , , , , , | 4 Comments

Don’t Be Blind To Domain Dependence

Why did the auto dealers in New Jersey work to get Tesla’s direct sales model banned in the state? Why do Uber and Lyft have to battle taxi and limousine commissions in order to do business? And why didn’t Hilton … Continue reading

Posted in Career, Diversity, Education, Leadership, Organization, Product Development | Tagged , , ,

Leaders Eat Last

“The cost of leadership is self interest.” Says Simon Sinek in his remarkable talk “Why Leaders Eat Last” at a recent Behance conference. The talk is based on his upcoming book Leaders Eat Last: Why Some Teams Pull Together and … Continue reading

Posted in Leadership, Organization, Philosophy | Tagged , , , , | 2 Comments

A Bitcoin for Identity

I believe that Fred Wilson from Union Square Ventures is a smart investor and astute observer of technology trends. His talk at LeWeb Paris is timely, because a lot of us are looking forward to 2014 and trying to figure … Continue reading

Posted in Data, Leadership, Organization, Philosophy, Privacy, Security | Tagged , , , , , , , , ,

Get Them to React, Not Regurgitate

Google’s SVP of HR, Lazlo Block, has revealed that the infamous Google interview questions were a bunch of hooey after all. Turns out when decide to play “stump the interviewee” you’re just stroking your own ego. Further, what type of … Continue reading

Posted in Career, Leadership, Organization, Philosophy | Tagged , , , , , ,

What’s Your Reward?

Citigroup posted fourth quarter 2012 results of $1.2 billion in net income, $0.38 per diluted share. This compared with net income of $956 million or $0.31 per diluted share in fourth quarter 2011. Congratulations to the hard-working Citi employees who … Continue reading

Posted in Career, Organization, Philosophy | Tagged , , ,

Recruit The Exceptional

Our leadership skills aren’t as special as we think. We can’t make average talent outstanding. Spend less time managing the average and more time talking with and recruiting the exceptional. Talent and grit win.

Posted in Leadership, Organization, Philosophy | Tagged , , ,

Design Your Community

Andrew Chen reminds us this morning to design our community along with our product. This design, as design thinking teaches, should be thoughtful and iterative. The design should not be accidental. Because accidental design is what gets us a customer … Continue reading

Posted in Customer Care, Marketing, Organization, Philosophy | Tagged , , ,

Should Society Let Us Exist?

When new CEOs are installed at companies, they’ll often set their agenda not by what they say, but by the questions they ask. On becoming IBM’s CEO, Sam Palmisano only asked four questions in his first meeting. I think they’re … Continue reading

Posted in Leadership, Organization, Strategy | Tagged , , , | 2 Comments